Data Deletion

How to request deletion

Open Settings, choose Privacy, and send a deletion request from the workspace you want removed. If you cannot sign in, email [email protected] from the account address.

• Include the account email and workspace.
• Say whether you want everything deleted or only specific source connections.
• For LinkedIn, identify whether saved leads, provider mapping, and connector data should be removed.
• For email finding and CRM exports, identify whether your request covers enriched emails, lookup history, CRM connections, or export records held by Privly.

What gets deleted

• Connected-account records, provider mappings, and tokens.
• Targeting profiles, opportunities, leads, source URLs, notes, tags, drafts, approvals, replies, and outcome records.
• Enriched work-email addresses, verification timestamps, lookup records, and CRM export records within the requested deletion scope, subject to the retention exceptions below.
• LinkedIn viewer identity and connector information associated with the account.
• Uploaded assets and most account-linked product logs where feasible.

Timeline

We aim to complete verified deletion requests within 30 days and often complete them sooner. We may verify account ownership before acting.

What may remain

Minimal security, fraud-prevention, billing, dispute, and audit records may be retained when required for legal or operational integrity.

Connected sources

Disconnecting LinkedIn stops new discovery or delivery actions through that connection. Information already held by a source or recipient remains controlled by that party.

Professional contacts without a Privly account

If your professional profile or work-email address appears in a customer’s workspace, you can email [email protected] to request access, correction, deletion, or to object to processing. You do not need to create an account. Include enough information to identify the relevant record; do not send passwords or unnecessary sensitive information. We may verify your identity and coordinate with the customer responsible for the data.

LinkedIn connector note

Removing the connector stops future browser-session collection. It does not automatically delete a provider connection or saved leads; use Privacy settings or email support to request that deletion.

CRM exports and third-party copies

Disconnect HubSpot in Settings under Integrations to revoke the connection. A successful disconnection removes Privly’s stored CRM authorization credentials; if it fails, retry or contact support. Disconnection does not erase Privly’s export history or contacts and companies already saved in HubSpot.

Deleting a lead or workspace in Privly does not automatically delete exported HubSpot records, downloaded files, or information independently held by an enrichment provider. Manage destination records through the customer’s CRM account and applicable provider request channels. Privly can assist with requests relating to processing performed on the customer’s behalf.